A banking partner
A banking service provider that operates around the globe entered the Belgian market right before the millennium change. Since, they offer a competitive portfolio of products and services that can aid any type of client. The bank wanted to secure success by better anticipating the ever-faster evolution of the customer needs.
The bank sensed a burning need for change. The once prominent player fell behind its main competitors. More agile players continuously stole market share. On top of that, economic conditions continued to be unfavourable. In order to turn the ship around, drastic measures were needed.
A future-oriented vision
The bank adopted a bold and long-term view, leading to some drastic strategic choices. The subsidiary and mother company were to be united in three ways: backbone, cost structure and way of working.
« Our team co-designed the Agile Reference Model, aligned with the international group reference model and adapted it to the operational activities. » Business Agility Coach – DigitalScaler
Fundamental agile change
The bank went on a two-year transformation journey that touched the very footing of their way of working. The Transformation Team:
- Designed and implemented a Scaled Enterprise Agile Operating Model
- Created Obeyas that increased transparency, continuous improvement and experimentation-based decision-making
- Implemented the concept of ‘Objectives & Key Results’ as the leading metrics for delivery
- Modified budget and supply management towards an agile approach
- Embedded agile maturity metrics
« We also accompanied the organisation in its embedding, co-creating the agile trainings and increasing agile coaching maturity. » Business Agility Coach – DigitalScaler
Gaining pole position
After two years, the bank was ready to meet fast-changing customer needs. They achieved an increase intime-to-market, cost efficiency and overall employee satisfaction. Customers are now delighted by rapid innovation and better service.
“We reinvented ourselves from a shareholder value into a customer value oriented organisation.” Business Agility Coach – DigitalScaler