Enhance both Customer Experience and Operational Excellence by digitally scaling your organization

We scale your digital ecosystem to improve your company-wide customer servicing capability, speed to market and innovation power, proving a better return on your investment


We are DigitalScaler and we believe

  • Speed and agility have become an essential and indispensable component of customer service and operational excellence

  • Strategic company-wide agility is indispensable to sense and respond fast to industry shifts and disrupting business models

  • Continuous Innovation is key to create new sources of value and to grow differentiating competitive advantage

  • Digital scaling is a value creating company-wide journey, delivering digital capabilities faster and at scale

What we do

We can scale tailored to your needs - from small to large scale - your capabilities in:

  • Customer experience & service (re)design

  • Digital Innovation of Customer engaging products & services

  • Data and Augmented Intelligence

  • Digital Technology & Customer engagement platform engineering

  • Human Digital skills & competencies

  • Enterprise Agility

Our approach

DigitalScaler has profound expertise in orchestrating and embedding digital & agile maturity similar to web-born players

We differentiate from high-end strategy consultants and contractors because of our deep execution experience at large scale



Holistic diagnosis of your “Digital & Agile” capabilities, determining the tailored scaling approach and framework supporting your Digital Transformation Strategy

Depending on where you are starting with one of the following implementation phases:

  • Set-up or improve your Digital/Agile incubator pre-set for Scaling

  • Pilot re-design and digitization of your most impactful customer journeys

  • Prepare upscaling at wider company-level



Accelerated set-up or optimization of your digital & agile competence center and incubator driving your company-wide transformation

Combining our:

  • Unique holistic traineeship academy to boost “Intra-Company Digital and Agile functions/Roles, skills & Competencies” to proficient/expert level

  • Unique scaling digital & agile experts proposition to staff and cross-fertilize your teams, boosting your delivery capabilities, time to market and innovation



Setting up a digital incubator built to scale when fully operational:

  • Co-creation, multi-disciplinary and fully embedded in the organization

  • Cross-departmental/entity Tribe & squads

  • Set-up proof of concepts and run agile tests to learn new skills in digital landscape

  • Thought through and ready to scale its results and capabilities throughout the Company

Holistic company-wide scaling of your digital and agile capabilities, using our:

  • In-depth experience in realistic translation and implementation of any scaling framework (e.g. SAFe, Spotify, LeSS) in our practical and agnostic way, adapted to your organization’s DNA

  • Unique approach and expertise in combined scaling of customer journey redesign, agile operating models, digital technology and people up-skilling

  • Ability to add in-depth experts to your Tribes/Squads to accelerate your digital & agile maturity

Partner ecosystem

We deliver true end-to-end value because we also scale our own capabilities and services through our Partner ecosystem

  • We are lead experts in scaling digitization and agility

  • Sharing challenging objectives and mutual values

  • Offering customers a true end-to-end scaling service

  • Delivering high performance beyond market standards

We'd love to help you Digitally Scale your organisation

Are you interested in collaborating with or working for us?
Or do you have any questions about us or what we do?
Send us a message, we’ll give you a call as soon as possible.

Who we are

Jan De Schepper

Chairman of the Board
+32 495 59 28 47

Sonja Noben

Founder & CEO
+32 494 57 42 33

Guido Busseniers

Founder & Top Talent Coach
+32 475 25 26 52

Melanie Otersen

Partner, Account Manager & Transformation Leader
+32 479 90 19 06

Anne-Marie Zeghers

Partner & Passionate Transformation Leader
+32 495 16 98 47